Information Hub

On the 12 th of September 2024, the European Central Bank (ECB) announced a decrease to its ECB interest rate by 0.25%.

The ECB have also announced a one-off adjustment to the refinancing rate of 0.35%. The Tracker rate tracks the refinancing rate.

This means customers who are on a tracker interest rate will see their rate decrease by 0.6%.

Customers will receive a letter towards the end of September 2024 confirming their new interest rate and repayment amount(s) and when they will be effective.

Ulster Bank exited the SEPA scheme on the 30 August 2024. From this date, customers are unable to send and/or receive Standing Orders or Electronic Fund Transfers (EFT’s) through Ulster Bank.

Please see below on how to change the payee details for setting up an EFT or Standing Order to an AIB account.

If you are a customer who recently received a letter from Ulster Bank dated the 2 nd of September 2024 letting you know your mortgage loan has moved to us, we would like to welcome you to AIB. The day-to-day management and servicing of your mortgage loan has moved to us.

Our purpose is to empower people to build a sustainable future. Whether that be adapting to a greener way of living, planning for the future, growing a business or simply navigating day-to-day banking, our ambition is to be at the heart of all our customers’ financial lives. We look forward to supporting you through this transition.

We have created this Information Hub with helpful Q&A's to support you in answering any questions you may have now that your mortgage has moved to us.

ECB Rate Change Q&A’s

Moving Mortgage Q&A's

Managing your Mortgage Q&A’s

Mortgage Payments and Overpayments Q&A's

Mortgage Amendments, Mortgage Types and Benefits Q&A's

Financial Support Q&A's

Mortgage Interest Rates Q&A’s

Identity Documents Q&A’s

Other Mortgage Related Q&A's

Questions and Answers about the ECB Rate Change

• My tracker mortgage repayment amount is decreasing. Why is this happening?

• On the 12 th of September 2024, the European Central Bank (ECB) announced a decrease to its ECB interest rate by 0.25%.
• The ECB have also announced a one-off adjustment to the refinancing rate of 0.35%. The Tracker rate tracks the refinancing rate.
• This means your tracker interest rate will decrease by 0.60% (ie 0.25% + 0.35%)
• When an ECB interest rate change happens, this changes your tracker mortgage interest rate and repayment amount.
• You will receive a letter towards the end of September 2024 confirming your new interest rate and repayment amount(s) and when they will be effective.

• The refinancing rate is being adjusted to bring it more into line with the ECB Deposit rate. This means that a further 0.35% reduction will be applied to the ECB refinancing rate.

• Your tracker interest rate will change on the 1 st of October 2024.
• Your repayment(s) will change in November 2024.
• You will receive a letter towards the end of September 2024 confirming your new interest rate and repayment amount(s).

• Interest rate changes are effective at the beginning of the month. For the rate decrease announced in September, you will be charged less interest on your mortgage(s) from the 1 st of October 2024.
• Your repayment will change from November 2024.
• In line with your mortgage contract, the rate changes within 30 days of the ECB rate movement.

• A tracker mortgage “tracks” changes to the ECB rate. If the ECB decides to increase or decrease its rate, the rate on your Tracker mortgage will go up or down by the same percentage.

• A tracker mortgage “tracks” changes to the ECB rate. If the ECB decides to increase or decrease its rate, the rate on your Tracker mortgage will go up or down by the same percentage.

• If you pay by direct debit, you do not need to do anything.
• If you have a combined direct debit, you do not need to do anything.
• Your direct debit will automatically change for your November repayment.

• If you pay your mortgage by standing order you will need to amend your standing order to reflect the new mortgage repayment amount, which you will find in the letter that you will receive towards the end of September 2024.

• If you would like to request your new combined monthly direct debit amount, please contact our team on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays).

• If you have requested to move off your tracker interest rate and you received the letter detailing the changes to your tracker interest rate, please be reassured your request to move off your tracker interest rate is being processed.
• While you have requested to move off your tracker interest rate and this is in progress, we did need to send you this letter because you are currently a tracker interest rate customer, and it is required to be issued by regulation to all tracker interest rate customers.

Questions and Answers about your Mortgage Moving

• When did my mortgage loan move to AIB?

• Your mortgage loan legally moved to AIB on the 2 nd of September 2024.
• Ulster Bank wrote to you about this. We will also write to you in early September 2024 to welcome you.
  

For customers who received a letter dated the 24 th of July 2023 from Ulster Bank:

• Your mortgage loan legally moved to AIB on the 24 th of July 2023.

• For those customers moving to AIB in September 2024, we will contact you to confirm your move and to provide you with a Welcome Pack.
• This pack will help you with everything you need to know about the move.
• Ulster Bank wrote to you on 2 nd of September 2024 to let you know that your mortgage has moved to us.

• Perhaps, it depends on certain situations:

• Direct debit is easiest way to pay your mortgage with us however, if you don’t pay your mortgage by direct debit, you can set one up by filling out the Direct Debit Mandate Form.
• The detailed instructions on how to set up a direct debit are on this form.

• Direct debit is easiest way to pay your mortgage with us however, if you would like to pay by standing order, electronic transfer, or any alternative repayment method, you’ll have to change the payment instructions with your current account provider as soon as possible to make sure the payment reaches us in time for the next repayment date.
• Please change the details to:
  Payee: Allied Irish Banks p.l.c.
  Bank Account Number: 930091 99901009
  Reference: Your mortgage account number (found on the letter we sent you on the 6 th September 2024).
• You need to include your mortgage account number as a reference so we can match the payment to your mortgage.
  

• If you paid your mortgage by card or cheque with Ulster Bank you will have to change to pay by direct debit, which is the easiest way to pay your mortgage with us.
• You can set one up by filling out the Direct Debit Mandate Form. The detailed instructions on how to set up a direct debit are on this form.
• We can accept one-off debit card payments over the phone.

• If you have a life insurance policy for your mortgage which was assigned to Ulster Bank, the policy has already been re-assigned to us. If Ulster Bank had details about a specific life insurance policy in their recent letter you don’t need to do anything for these policies.
• If you have other insurance policies, linked to your mortgage, please contact your insurer to ask that they update their records to reflect this reassignment. This is to make sure that any claim made under the policy is not delayed.
• You may be asked by your Life Insurance provider to get an Assignment of Life Form witnessed. In this instance you will need to bring a form of ID and your life policy documents into one of our branches so that we can witness everyone on the mortgage signing the Assignment of Life form.

• Your mortgage loan account number, type of interest rate and repayment date have all stayed the same.
• If you decide to change your interest rate, you can choose from the rates we offer. There’s more information on the interest rates we offer here.

• Your mortgage interest rate has carried over to us and has not changed, please refer to the section below for information on your relevant interest rate type.
• If you decide to change your interest rate type, you can choose from the available rates we offer at that time. There’s more information on our mortgage rates below.

For Fixed Rate customers

Your fixed rate will stay the same until the end of its fixed term.

For Variable Rate customers

• Your variable rate has carried over to us.
• Variable rates can move up or down. We will tell you if there is a change to your variable rate, which will occur with reference to the AIB Variable Rate Policy Statement which is different in some ways to the Ulster Bank Variable Rate Policy Statement.

For Tracker Rate customers

• Your tracker interest rate has carried over to us.
• If you are on a tracker interest rate and the European Central Bank (ECB) changes its rate, we will tell you.

For Staff Rate customers

• Your Ulster Bank staff interest rate has carried over to us.
• If you decide to choose one of our mortgage interest rates, you cannot return to your Ulster Bank staff rate.

• If you are on an Ulster Bank variable rate, your rate has carried over to us. Variable rates can move up and down. We will tell you if there is a change to your variable rate, which will occur with reference to the AIB Variable Rate Policy Statement which is different in some ways to the Ulster Bank Variable Rate Policy Statement.

• If you want to change the interest rate on your mortgage you can fill out the "Mortgage Amendment Form" in the forms section below.
• The fixed and variable rates available to you may depend on the Loan to Value (LTV) of your mortgage. We change our rates from time to time and the current available fixed and variable rates can be found here.
• You can call our team on 0818 251 008 (+353 818 251 008 from abroad) to find out what LTV we currently hold for your mortgage.

• You can find it here.

• You can call our team on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays).

• There are some small changes to the fees and costs associated with your mortgage now that your mortgage has moved to us.
• If you want to move to a Loan to Value (LTV) interest rate that requires an LTV that is lower than the rate we hold for your mortgage, you will need to give us an updated full valuation. You will have to pay for this full valuation, it must be no more than six months old, and it must be completed by a valuer on our Residential Mortgage Valuer's Panel.
• If you decide to top up, restructure your mortgage, request a Transfer of Title or our Tracker Interest Rate Retention product you will move to AIB terms and conditions, and our fees and charges will apply.

• If you have a personal current account with AIB and you are using it to pay an AIB mortgage by direct debit on your family home, we won't charge any maintenance or transaction fees on your AIB personal current account from the point that you became our mortgage customer. There’s more information on this here.

• If you would like a copy of your mortgage loan offer, please call our team on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays) and we can post this out to you.

• If the mortgage for which you are guarantor has moved to us, you will receive a letter from us early in September 2024 to welcome you to AIB.
• There may a few exceptional cases in which we don’t have the correct postal address for all our guarantors. If you think that the mortgage loan you are guarantor for has been moved to us, and you do not receive a letter from Ulster Bank yet or us in early September 2024, please call our team on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays) so we can update your contact details.

• If you have a home insurance policy for your mortgage which was assigned to Ulster Bank now might be a good time to contact your insurer to ask that they record your mortgage is now with AIB.
• This will avoid a delay to any claim you make under the policy.

• If you have a home insurance policy for your mortgage which was assigned to Ulster Bank now might be a good time to contact your insurer to ask that they record your mortgage is now with AIB. This will avoid a delay to any claim you make under the policy.

• You do not need to open a current account with us. However, if you would like to please see our options here.

• If you would like to request a redemption figure for your mortgage balance, please call our team on 0818 251 008 (+353 818 251 008 from abroad) 9:00 to 17:00, Monday to Friday (excluding Bank Holidays).

• You may previously have paid your normal mortgage loan repayment and your Fixed Overpayment with one direct debit with Ulster Bank.
• Going forward in AIB, if your normal monthly repayment is collected by direct debit, you will also need to set up a Standing Order to continue making fixed overpayments.

Mortgage Repayment

Fixed Overpayment

• To make regular, fixed overpayments to your main mortgage account, set up a standing order using the following details:

Allied Irish Banks p.l.c.

[Your mortgage account number] (found in your Hello Letter dated the 6 th of September 2024).

• You need to include your main mortgage account number as reference, so we can match the payment to your mortgage.
• If you have sub-loan accounts, we will apply the fixed overpayments proportionally across the sub-loan accounts, unless you tell us otherwise.
• To make regular, fixed overpayments to sub-loan mortgage accounts, set up a standing order using the following details:

Allied Irish Banks p.l.c.

[Overpay+your sub-loan mortgage account number], for example, Overpay12345678-01

• You need to include the specific sub-loan account number, so we can apply the repayment to the correct account. If you do not include the specific sub-loan account number, we may not be able to apply the payment to the specific sub-loan account.
• We have the details of your specific sub-loan account number(s), please call our team on 0818 251 008 (+353 818 251 008 from abroad) so we can provide you with this number.
• If you want to make fixed overpayments to multiple sub-loan mortgage accounts, you will need to set up individual standing orders.
• There may be a charge to set up a standing order.

• If you want to make an unscheduled overpayment for example, to reduce your mortgage term or your normal monthly repayment amount, you can complete our Overpayment Form.
• All the instructions that you need can be found on the Overpayment Form.

• If you are on a fixed rate, you will continue to have an option to make 10% overpayments per annum to your mortgage account without paying an early repayment charge, after which early repayment charges may apply. If you are on a variable or tracker rate you can make overpayments to your mortgage account without paying any early repayment charges.

• If you would like to request a mortgage statement at any time, please call our team on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays).
• Ulster Bank will send you a mortgage statement and certificate of interest for the period that your mortgage was with them.
• Going forward, we will send you a mortgage statement and certificate of interest for the period your loan is with AIB.
• AIB Group issues Annual Statements and Certificates of Interest on a phased basis, beginning in January each year.

• Step 1: Call our team on 0818 724 020 (+353 1 771 2424 from abroad) to get your registration number and Personal Access Code (PAC).
• Step 2: Once registered, you can log onto AIB Internet Banking.
• Step 3: When you first log in, follow the instructions on screen to set up Strong Customer Authentication (SCA).
• Step 4: Call our team on 0818 724 724 (+353 1 771 2424 from abroad) to have your mortgage account added to your Online Banking.
• If you have an AIB personal current account and are registered for Online Banking, please call our team on 0818 724 724 to have your mortgage account added to your Online Banking

For customer who do not have an AIB Personal Current Account

• If you do not have an AIB personal current account, we can tell you your mortgage loan account(s) balance and any other information over the phone. Please call our team on 0818 251 008 (+353 818 251 008 from abroad).

• If you have a flexible payment arrangement in place, this will carry over to us.

• If Ulster Bank agreed an alternative repayment plan with you, we will honour the terms of the alternative arrangement. Just make sure you have changed the payee to Allied Irish Banks p.l.c. if paying by Standing Order or Electronic Transfer.

• Yes, all direct debits that are returned unpaid because there is not enough money in your account on the date of the planned repayment will be represented within 14 calendar days. This will happen even if the feature was previously unavailable on your account with Ulster Bank.
• Example: Mary is due to pay her mortgage of €500 by direct debit on the 25 th of the month, but this month Mary misses the repayment. Mary will be notified of the missed repayment by letter and phone. Mary doesn’t have to do anything: if there are insufficient funds on the 25th we will represent her direct debit within 14 calendar days of the missed repayment.
• If the direct debit fails for any other reason, Mary should call us on 0818 251 008 (+353 818 251 008 from abroad) between 9:00 and 17:00 Monday to Friday, excluding bank holidays and we’d be happy to help.

• AIB and Ulster Bank calculate interest each day but apply it differently. You will notice this on your statement. When we send you your first AIB statement, we will include some helpful information on how to read it.

• Your mortgage repayment amount will carry over to us. The way in which interest is charged to your mortgage loan account will operate differently to Ulster Bank. This is expected to have a small impact on the amount of interest you pay over the life of the loan however if this is the case AIB will refund the difference at redemption of your mortgage.

• At AIB, we report mortgage loans to the Central Credit Register (CCR) differently to the way Ulster Bank report mortgage loans.
• We report your mortgage loans and any other mortgage loans secured on your property (for example, top ups to your mortgage) to the CCR, on an individual basis.
• Ulster Bank used to report one loan, i.e. the total of your primary mortgage loan and any other mortgage loans on your property, otherwise known as sub-account mortgage loans in Ulster Bank.
• The change will not impact your credit record or your applications for credit in the future.
• For more information on the CCR, please refer to the Central Bank factsheet available on www.centralcreditregister.ie.

• Ulster Bank will remain your point of contact for any complaints that were raised while your mortgage account was under their management.
• Please contact Ulster Bank for complaint updates on 0818 210 275 (00353 818 210 275 from abroad).

• If you had a nominated Third-Party Advisor acting on your behalf for your mortgage loan, please note this arrangement has not moved to AIB.
• If you want a nominated Third-Party Advisor to act on your behalf with AIB, our team can assist you with setting up this up.
• You can instruct us to deal with your Third-Party Advisor by providing our Home Mortgage Operations team with a written instruction. Please send this written instruction to AIB Home Mortgage Operations, Account Section, Unit 33, Blackthorn Road, Sandyford Business Park, Sandyford, Dublin 18, D18 E9T3.

Questions and Answers about Managing your Mortgage

• Can I request a mortgage statement and/or Certificate of Interest?

• If you would like to request a mortgage statement at any time, please call our team on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays).
• Ulster Bank will send you a mortgage statement and certificate of interest for the period that your mortgage was with them.
• Going forward, we will send you a mortgage statement and certificate of interest for the period your loan is with AIB.
• AIB Group issues Annual Statements and Certificates of Interest on a phased basis, beginning in January each year.

• If you have more than one mortgage account on your property and receive a single statement, you will continue to receive this from us.

• The following steps should help you when reading your mortgage statement (figures are for illustrative purposes only):

1. The customer’s balance at the start of the month.
2. Interest charged on the first day for the coming month, based on the customer’s balance that day.
3. The customers monthly repayment does not always happen on the first day of the month. We’re showing an example of a payment on the 25th day of the month.
4. We will always adjust the interest because the customer’s payment has changed the balance at some point during the month.
5. The customer’s balance after monthly repayment and interest rate adjustment.

• Guarantors are not sent Annual Mortgage Statements; these are issued to the Borrower or their nominated Third-Party-Advisor.

• Yes, if you are an appointed Third-Party Advisor, the customer’s Annual Mortgage Statement will be sent to you.

• You can instruct us to deal with your Third-Party Advisor by providing our Home Mortgage Operations team with a written instruction.
• Please send this written instruction to AIB Home Mortgage Operations, Account Section, Unit 33, Blackthorn Road, Sandyford Business Park, Sandyford, Dublin 18, D18 E9T3.

• Ulster Bank will send you a final Mortgage Statement in early September 2024.
• Ulster Bank will issue your Certificate of Interest in January 2025 for the period your mortgage was with them.
• You can request a Mortgage Statements and Certificates of Interest from Ulster Bank for the period your mortgage was with them.
• We will send you your Annual Mortgage statement and Certificate of Interest each year going forward.

• For more information on the Mortgage Interest Tax Credit please click here.

• Step 1: Call our team on 0818 724 020 (+353 1 771 2424 from abroad) to get your registration number and Personal Access Code (PAC).
• Step 2: Once registered, you can log onto AIB Internet Banking.
• Step 3: When you first log in, follow the instructions on screen to set up Strong Customer Authentication (SCA).
• Step 4: Call our team on 0818 724 724 (+353 1 771 2424 from abroad) to have your mortgage account added to your Online Banking.
• If you have an AIB personal current account and are registered for Online Banking, please call our team on 0818 724 724 to have your mortgage account added to your Online Banking

For customer who do not have an AIB Personal Current Account

• If you do not have an AIB personal current account, we can tell you your mortgage loan account(s) balance and any other information over the phone. Please call our team on 0818 251 008 (+353 818 251 008 from abroad).

• The “My Mortgage” App is for customers who have a new mortgage application with us. It does not allow for the facility to manage your existing mortgage.

• If you had a nominated Third-Party Advisor acting on your behalf for your mortgage loan, please note this arrangement has not moved to AIB.
• If you want a nominated Third-Party Advisor to act on your behalf with AIB, our team can assist you with setting up this up.
• You can instruct us to deal with your Third-Party Advisor by providing our Home Mortgage Operations team with a written instruction. Please send this written instruction to AIB Home Mortgage Operations, Account Section, Unit 33, Blackthorn Road, Sandyford Business Park, Sandyford, Dublin 18, D18 E9T3.

Questions and Answers about Payments and Overpayments

• Does the way I repay change?

• If you paid your mortgage by direct debit with Ulster Bank, we have the details, and you don’t have to do anything.
• If you are in the process of closing the current account your Mortgage Loan direct debit is paid from (for example, if you also had a current account with Ulster Bank), you will need to update your direct debit, so it is paid from your new account.

If you don’t pay by direct debit

• Direct debit is the easiest way to pay your mortgage with us.
• You can download a Direct Debit Mandate form, fill it out and send it back to us.

If you pay by standing order or electronic transfer

• Direct debit is the easiest way to pay your mortgage with us however, if you want to pay by standing order, electronic transfer, or any alternative repayment method, you’ll have to change the payment instructions with your current account provider as soon as possible so the payment reaches us in time for the repayment date.

• Please change the details of the payee to:

Allied Irish Bank p.l.c.

Bank Account Number:

Your mortgage Account Number (found in the letter we sent you dated 6 September 2024).

You need to include your mortgage account number as a reference so we can match the payment to your mortgage.

• If you have more than one mortgage on your property (for example, you topped up your mortgage) you may have paid for both with one payment. You can continue to do this with us. This may change in the future should you apply to top up or restructure your mortgage and will result in a change to AIB's terms and conditions.

• If you have a flexible payment arrangement in place, this will carry over to us.

• AIB flexible payment options are different to those offered by Ulster Bank. Any new applications will be for flexible payment options we offer.
• For example, we do not offer the options to make annual mortgage payments over 10 months, or capital and interest payment breaks for Buy to Let (BTL) mortgages.
  
• Information on the flexible payment options offered by AIB are available here.
  

• If Ulster Bank agreed an alternative repayment plan with you, we will honour the terms of the alternative arrangement. Just make sure you have changed the payee to Allied Irish Banks, p.l.c. if paying by Standing Order or Electronic Transfer.

• You can download a Direct Debit Mandate form, fill it out and follow the instructions on how to send it back to us.

• No, we only accept the one direct debit for making payments on your mortgage account incl. any sub-accounts you have.
• If you previously had more than one direct debit, Ulster Bank contacted you and asked which direct debit you’d like to use going forward in AIB.
• If you have confirmed to Ulster Bank which one you’d like to use, you do not need to do anything.
• If you are yet to choose which direct debit you’d like to use to pay your mortgage with us, please call our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays) and we can change this for you.

• Yes, all direct debits that are returned unpaid because there is not enough money in your account on the date of the planned repayment will be represented within 14 calendar days. This will happen even if the feature was previously unavailable on your account with Ulster Bank.
• Example: Mary is due to pay her mortgage of €500 by direct debit on the 25 th of the month, but this month Mary misses the repayment. Mary will be notified of the missed repayment by letter and phone. Mary doesn’t have to do anything: if there are insufficient funds on the 25 th we will represent her direct debit within 14 calendar days of the missed repayment.
• If the direct debit fails for any other reason, Mary should call us on 0818 251 008 (+353 818 251 008 from abroad) between 9:00 and 17:00 Monday to Friday, excluding bank holidays and we’d be happy to help.

• AIB and Ulster Bank calculate interest each day but apply it differently. You will notice this on your statement. When we send you your first AIB statement, we will include some helpful information on how to read it.

• Your mortgage repayment amount will carry over to us. The way in which interest is charged to your mortgage loan account will operate differently to Ulster Bank. This is expected to have a small impact on the amount of interest you pay over the life of the loan however if this is the case AIB will refund the difference at redemption of your mortgage.

• You won’t pay surcharge interest if you miss a repayment. However, missing a repayment will impact your overall cost of credit and may affect your credit rating. Missed repayments are reported to the Central Credit Register.

• At AIB, we report mortgage loans to the Central Credit Register (CCR) differently to the way Ulster Bank report mortgage loans.
• We report your mortgage loans and any other mortgage loans secured on your property (for example, top ups to your mortgage) to the CCR, on an individual basis.
• Ulster Bank used to report one loan, i.e. the total of your primary mortgage loan and any other mortgage loans on your property, otherwise known as sub-account mortgage loans in Ulster Bank.
• The change will not impact your credit record or your applications for credit in the future.
• For more information on the CCR, please refer to the Central Bank factsheet available on www.centralcreditregister.ie.

• You may previously have paid your normal mortgage loan repayment and your Fixed Overpayment with one direct debit with Ulster Bank.
• Going forward in AIB, if your normal monthly repayment is collected by direct debit, you will also need to set up a Standing Order to continue making fixed overpayments.
  

• To make regular, fixed overpayments to your main mortgage account, set up a standing order using the following details:
  

Allied Irish Banks p.l.c.

Your mortgage account number (found on the letter we sent you on the 6 th September 2024).

• You need to include your main mortgage account number as reference, so we can match the payment to your mortgage.
• If you have sub-loan accounts, we will apply the fixed overpayments proportionally across the sub-loan accounts, unless you tell us otherwise.
• To make regular, fixed overpayments to sub-loan mortgage accounts, set up a standing order using the following details:
  

Allied Irish Banks p.l.c.

[Overpay+your sub-loan mortgage account number], for example, Overpay12345678-01

• You need to include the specific sub-loan account number, so we can apply the payment to the correct account. If you do not include the specific sub-loan account number, we may not be able to apply the payment to the specific sub-loan account.
• We have the details of your specific sub-loan account number(s), please call our team on 0818 251 008 (+353 818 251 008 from abroad) so we can provide you with this number.
• If you want to make fixed overpayments to multiple sub-loan mortgage accounts, you will need to set up individual standing orders.
• There may be a charge to set up a standing order.

• If you want to make an unscheduled overpayment for example, to reduce your mortgage term or your normal monthly repayment amount, you can complete our Overpayment Form.
• All the instructions that your need can be found on the Overpayment Form.

• If you are on a fixed interest rate, you can currently overpay up to 10% of your mortgage balance (being the balance as of January 1st of the calendar year) each calendar year for the term of the fixed rate.
• We don’t charge an early repayment charge (ERC) for this.
• Any additional overpayment above 10%, or early full redemption of your mortgage, may result in an early repayment charge. If you are on a variable or tracker rate you can make overpayments to your mortgage account without incurring any early repayment charges.

• The practice of allowing customers to use overpayments as a way to build up credit indefinitely on their account to fund future repayments is not available in AIB.
• With AIB if you make an overpayment, we will deduct that amount from your outstanding mortgage balance, reducing your overall cost of credit.
• You will need to let us know if you want to reduce your monthly repayment or reduce your mortgage term, you can complete our Overpayment Form to do this. This is on our Information Hub in the Mortgage Forms & Guides section at aib.ie/mortgage-support

• If you would like to overpay your mortgage, please fill out this form. There are instructions on the form.
• Under legislation, we may need to ask you about the primary source of the funds used to make this overpayment.

• Overpayments cannot be used in place of a future repayment. The impact of this is that your Mortgage Loan will go into arrears if you miss a future full or partial normal monthly repayment. This is different to the practice in Ulster Bank.
  
• If you make an overpayment with us, we will deduct that amount from your outstanding mortgage balance, reducing your overall cost of credit.
• If your mortgage loan account(s) is in arrears and you make an overpayment with us, we will deduct that amount from your outstanding arrears balance. Any surplus will be applied against the loan balance.
• If you would like to reduce the term of your mortgage rather than your monthly re-payments please contact our team to let them know. You can call us on 0818 251 008 (+353 818 251 008 from abroad).

• Currently we do not issue confirmation letters confirming receipt of overpayments, but you can contact our team on 0818 251 008 (+353 818 251 008 from abroad) to confirm lodgements made to your mortgage and your mortgage loan balance. You can also request an ad hoc mortgage account statement at any time.

• If you are on a fixed rate, you will continue to have an option to make 10% overpayments per annum to your mortgage account without paying an early repayment charge, after which early repayment charges may apply. If you are on a variable or tracker rate you can make overpayments to your mortgage account without paying any early repayment charges.

• If you have a fixed interest rate on your mortgage loan, you may have to pay an early repayment charge if you;
  1. Repay all or part of your mortgage loan early;
  2. Make a payment outside your regular repayments;
  3. Change the interest rate on your mortgage to another interest rate.
• We will calculate the charge, using both the Ulster Bank and AIB early repayment methodology. We will compare both methods and apply the lowest.
• Please refer to the question about overpayments below when reading about early repayment charges.

Questions and Answers about Mortgage Amendments, Mortgage Types & Benefits

• Can I make amendments to my mortgage?

• You can talk to us if you would like to make a change to your mortgage, for example, adjusting the date you pay your mortgage or adjusting your final repayment date.
• Some amendments may change your monthly repayments and / or your cost of credit and may require a credit application.
• Amendments to a mortgage may increase or decrease the cost of credit of a loan.
• You can find the mortgage amendmentformhere.

• If you would like to change the date you make your mortgage repayments you can fill out a Mortgage Amendment Form.
• The detailed instructions on how to change your mortgage payment date are on this form.

• If you would like to apply to top up your mortgage, please contact our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).
  

• The scheduled final repayment date of the mortgage is when the mortgage is due to be paid off.
• If your outstanding balance at the end of your term is less or more than your final repayment, we will let you know.
• The scheduled final repayment date is based on the information that Ulster Bank have provided us so that your mortgage repayment schedule remains the same as it did in Ulster Bank.

• There can be ‘out of course’ events on a mortgage, such as a change in the scheduled repayment date or a term amendment, that means a mortgage is recalculated.
• If your outstanding balance at the end of your term is less or more than your final repayment, we will let you know.

• The cost of credit is the total amount you repay over the term of the mortgage loan, less the amount you originally borrowed.
• The difference between the two includes interest and any other fees and charges.
• The faster a mortgage is paid off; the less interest is charged which reduces the cost of credit. The higher the interest rate, the higher the cost of credit.

• If you require details of your cost of credit, please call us on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays) and we will confirm this detail for you by sending you a letter.

• If you require details of your cost of credit, please call us on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays) and we will confirm this detail for you by sending you a letter.

• A mortgage is for a term, often 20 years or more. It will have a start date and a scheduled final repayment date.

• If you have requested to move off your tracker interest rate and you received the letter detailing the changes to your tracker interest, please be reassured your request to move off your tracker interest rate is being processed.
• While you have requested to move off your tracker interest rate and this is in progress, we did need to send you this letter because you are currently a tracker interest rate customer, and it is required to be issued by regulation to all tracker interest rate customers.
• There will be no cost to you for any delay in processing your request.

Questions and Answers about Financial Support

• What additional supports do you have for customers?

• There is a range of additional supports. Please click here for more information.

• If you don’t think you can make a payment, please call us on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays). We have helped lots of customers like you with their payments.

• If you are concerned about paying your mortgage repayments or are in arrears with your mortgage repayments, please call us on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays). We have a dedicated team who can help you get your mortgage repayments back on track. This is the first and most important step you need to take to find a solution.
• We all face times of stress and difficulty, where we can struggle to make payments. A serious illness or job loss can happen to anyone. Stressful or difficult events can be sudden, for example, bereavement; or gradual, like dementia. It can affect our dealings with a bank and our ability to manage our finances and make decisions or leave us open to fraud.
• If you, or someone you are caring for needs this extra support, please call us. If you have a question or have difficulty understanding anything on our website, you can call our team for extra support, including the option to receive a printed copy of the website Q&A's by post.

• You can send in a Standard Financial Statement by filling out this form. There is a helpful user guide here which contains lots of information and tips. If you have trouble filling out your SFS please call our team on 0818 251 008 (+353 818 251 008 from abroad).

• Once you complete an SFS, we will use the information provided by you to understand and assess your individual financial situation as part of the Mortgage Arrears Resolution Process (MARP). It is important that you send us all the supporting documents that we ask for. If you send us your SFS without these, we won’t be able to process your application and it will delay our ability to help you find the most appropriate solution.
• Once you send it to us, along with the documents we ask for, we can determine what the appropriate solution may be for you and your circumstances.

• Once we receive a completed SFS and the supporting paperwork we review the application and will contact you if there is anything missing. Once you send it to us, along with the documents we ask for, we can determine what the appropriate solution may be for you and your circumstances. When we have finished processing the application, we will then contact you with our final decision.

• Arrears is the money you owe us because you didn’t make a repayment on time. You may also have to pay additional charges.

• If you miss a mortgage repayment your mortgage will go into arrears. We will contact you by letter and phone.

• There are a number of free and independent support services that can assist you. See here

• MARP (Mortgage Arrears Resolution Process) is a system devised by the Central Bank of Ireland outlining how your lender must treat you if you are in mortgage arrears or facing arrears.

It has four components:

1. Communication - Sets out how we have to communicate with you.
2. Financial Information - You complete a Standard Financial Statement (SFS) telling us your financial information.
3. Assessment - We assess your case and decide whether to offer you an alternative payment arrangement on your mortgage.
4. Resolution - We either offer you a payment arrangement or if we don’t, we must explain the reasons why. You can appeal this decision to the Mortgage Appeals Board, and if you are still not satisfied to the Financial Services and Pensions Ombudsman

• Please call us on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays), we have a range of options for helping you make your payments.

• A secured loan, like your mortgage, is where money is borrowed against an asset, like your home. So, if you miss payments on your mortgage then your home could be at risk.
• If you are concerned about paying your mortgage repayments or are in arrears with your mortgage repayments, please call us on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays). We have a dedicated team who can help you get your mortgage repayments back on track.
• This is the first and most important step you need to take to find a solution. Our goal is to keep our customers who are working with us to make their mortgage repayments, in their family home.

• If you have missed any payments, this may affect whether you get approval for more credit. When you miss payments on your loan, this is reported to the Central Credit Register (CCR). They hold information about you and your loans on an individual credit report. If you apply for another loan, the lender will use the CCR report to assess your application.
• At AIB, we report mortgage loans to the Central Credit Register (CCR) differently to the way Ulster Bank report mortgage loans. We report your mortgage loans and any other mortgage loans secured on your property (for example, top ups to your mortgage) to the CCR, on an individual basis. Ulster Bank used to report one loan, i.e. the total of your primary mortgage loan and any other mortgage loans on your property, otherwise known as sub-account mortgage loans in Ulster Bank. The change will not impact your credit record or your applications for credit in the future. For more information on the CCR, please refer to the Central Bank factsheet available on www.centralcreditregister.ie.

• For customers in arrears, we can assess your circumstances and find an arrangement that suits your needs.
• If you are concerned about paying your mortgage repayments or are in arrears with your mortgage repayments, please call us on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays). We have a dedicated team who can help you get your mortgage repayments back on track.

• We cannot take payment from a credit card. You can make once-off debit card payments over the phone.

• If you can afford to pay your mortgage but feel you need to take a break from repayments for a while, to cover maternity leave or home property improvements for example, we’ll look at that for you. Please call us on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays) to discuss flexible payment options.

• We can only talk to someone you have authorised to talk to us by requesting this in writing and signed by all loan account holders. If we do not have this signed written instruction, then we can’t talk to anyone else about your account. This third-party advisor can be a friend or relative but is most often a financial advisor.

• Generally, for a single mortgage holder, it can take up to 44 minutes. However, many of our customers find it quicker than this.

• We have a range of solutions to suit most financial circumstances. To understand which solution might suit you best, we need you to provide us with some information.
• Please call our team on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays) to discuss the options available to you.

Questions and Answers about Mortgage Interest Rates

• What other mortgage interest rate offerings do you have?

• We offer Private Dwelling House (PDH) Loan to Value (LTV) fixed and variable rates. This means these rates are different depending on the ratio of your loan to value of your home.
• We also offer Buy to Let (BTL) fixed and variable rates. Our BTL interest rates do not depend on the LTV of your mortgage.
  
• Our Green 5 Year Fixed Rate mortgage offer is available to customers whose home has a Building Energy Rating (BER) between A1 and B3 and have more than 5 years left on their mortgage loan. If you wish to apply for our Green Mortgage rate the qualifying criteria will apply. You can find more information on our Green Mortgage and qualifying criteria here.
  
• Our Higher Value 4 Year Fixed Rate is available to customers whose mortgage balance is over €250,000 and have at least 4 years remaining on their mortgage loan. If you wish to apply for our Higher Value Mortgage rate the qualifying criteria will apply. You can find more information on our Higher Value Mortgage and qualifying criteria here.
  

• If you are on an Ulster Bank variable rate, your rate has carried over to us. Variable rates can move up and down. We will tell you if there is a change to your variable rate, which will occur with reference to the AIB Variable Rate Policy Statement which is different in some ways to the Ulster Bank Variable Rate Policy Statement.

• If you have a fixed interest rate on your existing mortgage and you want to apply for a new mortgage you may be able to keep your fixed interest rate for the original part of your loan. The current fixed interest rate and remaining term will be limited to your balance on your current mortgage.

• For example if your existing mortgage is €100k with a fixed interest rate of 3% and you have 2 years remaining of the fixed rate term and you apply for a new mortgage with us, you may be able to keep the 3% fixed interest rate on €100k of your loan, for the remaining 2 years.

• If you want to change the interest rate on your mortgage you can fill out the "Mortgage Amendment Form" in the forms section below.
• The fixed and variable rates available to you may depend on the Loan to Value (LTV) of your mortgage. We change our rates from time to time and the current available fixed and variable rates can be found here.
  
• You can call our team on 0818 251 008 (+353 818 251 008 from abroad) to find out what LTV we currently hold for your mortgage.
  

• When your mortgage moved to AIB, we determined a Loan to Value for your mortgage based on the Central Statistics Office House Price Index or the most recent full valuation, whichever is lower. You can use this LTV to avail of one the mortgage interest rates we offer. If you want to find out the current LTV we hold on your mortgage, please call our team on 0818 251 008
• There are differences to how Ulster Bank and AIB determine the value of your property, for LTV purposes. For example, unlike Ulster Bank, AIB will not continue to use the Central Statistics Office House Price Index to update the LTV of your mortgage. If you want to move to an LTV interest rate that requires an LTV that is lower than the rate we hold for your mortgage, you will need to give us an updated full valuation. You will have to pay for this full valuation, it must be no more than six months old and it must be completed by a valuer on our Residential Mortgage Valuer's Panel.

• You can now also apply for any of our mortgage interest rates. We change our rates from time to time. More information is available here.
  
• When your fixed rate is coming to an end, we will contact you 60 days before your fixed rate term ends to tell you the types of mortgage interest rates we offer.
  
• Ulster Bank fixed rate quotes were protected for 10 days. In AIB we change our rate offerings from time to time and therefore any fixed rate we quote you before your fixed rate term ends is subject to change. However, if you inform us of the interest rate you wish to avail of before that rate has changed, you will be able to avail of that rate. The current available fixed rate can be found here.
  
• If you do not inform us of the interest rate you wish to avail of before your fixed rate comes to an end, a variable interest rate will be applied to your mortgage. We will then update the interest rate on your mortgage account from the date we receive a request from you to do so.
  

• If you choose a fixed interest rate after you become an AIB mortgage customer, we will confirm to you in writing what the fixed rate expiry date specific to your mortgage will be. This approach may differ to Ulster Bank, where the fixed rate expiry date was published on their website.

• If your loan is secured on a property in the Republic of Ireland and if you have a tracker interest rate and you want to sell your home and mortgage a new one, with our AIB Tracker Interest Rate Retention offer you can avail of your previous tracker interest rate (we will add a 1% margin to it) on the new mortgage loan. However, the new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.
• If your loan is secured on a property in the Republic of Ireland and if you have Ulster Bank’s 10 Year Home Mover tracker interest rate and you want to sell your home and buy a new one, our AIB Tracker Interest Rate Retention (“TIRR”) may be of interest to you. With it you can avail of your previous tracker interest rate (we will add a 1% margin to it) on a new mortgage loan. The new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions .

• If your loan is secured on a property in the Republic of Ireland and if you have a tracker interest rate and you want to sell your home and mortgage a new one, with our AIB Tracker Interest Rate Retention offer you can avail of your previous tracker interest rate (we will add a 1% margin to it) on the new mortgage loan. However, the new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.
• If your loan is secured on a property in the Republic of Ireland and if you have Ulster Bank’s 10 Year Home Mover tracker interest rate and you want to sell your home and buy a new one, our AIB Tracker Interest Rate Retention (“TIRR”) may be of interest to you. With it you can avail of your previous tracker interest rate (we will add a 1% margin to it) on a new mortgage loan. The new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.

• If your loan is secured on a property in the Republic of Ireland and if you have a tracker interest rate and you want to change the name on the mortgage loan and / or title deeds, you can apply to move your existing rate to a new mortgage loan. The new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.
• If your loan is secured on a property in the Republic of Ireland and if you have Ulster Bank’s 10 Year Home Mover tracker interest rate and you want to change the name on the mortgage loan and / or title deeds, you can apply to move your previous rate to a new mortgage loan. The new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.

• A tracker mortgage “tracks” changes to the ECB rate. If the ECB decides to increase or decrease its rate, the rate on your tracker mortgage will go up or down by the same percentage.