Custodial Parent Services

Complete and submit your enrollment form to your local child support office.

For more information, visit How to Apply.

Request a Personal Identification Number ( PIN )

You can request a PIN by phone at 1-888-208-4485 ( TTY : 1-866-875-9975). If you prefer, you can mail a written request to the following address:

Attn: PIN
NYS Child Support Processing Center
PO Box 15365
Albany, NY 12212-5365

To receive your PIN , you will need to provide your

• Full name
• Social Security number ( SSN )
• Child support account number(s)
• Return address

A written request must also include your signature.

General information about child support services

The following pages are especially for custodial parents:

• Custodial Parent Information
• Support Enforcement ( CP )
• Direct Deposit
• Debit Card
• Desk Review

Child support videos

The following videos are available on YouTube :

• What You Need to Know about Child Support Hearings and Services, 20 minutes
  Explains what you should bring with you to a child support hearing, what to expect during the hearing, and what to do after you receive a child support order
• Acknowledgment of Parentage in New York, 11 minutes
  Explains when parentage needs to be acknowledged, what signing a voluntary Acknowledgment of Parentage form means, and who should (or should not) sign this form
• Reconocimiento de paternidad en Nueva York, 11 minutos
  Este video informa a los padres de los beneficios de establecer la paternidad y proporciona información sobre los derechos y las consecuencias vinculadas a la firma de un AOP
• Completing the Acknowledgment of Parentage Form, 9 minutes
  Explains how to complete and file a voluntary Acknowledgment of Parentage form
• Completar el formulario de reconocimiento de paternidad (AOP), 9.5 minutos

Benefits for working parents

Working parents may qualify for a wide range of work supports, including home energy assistance, free or low-cost health insurance, child care, and food and nutritional benefits. Check your eligibility online or call WorkPays NY at 1-800-342-3009.

Annual service fee

Custodial parents may be charged a service fee once a year. The fee is $35 and applies only when all these conditions are met:

1. The custodial parent has never received assistance through the Temporary Assistance for Needy Families program ( TANF ).
2. Child support is being paid to the family.
3. More than $550 of support is collected and paid to the family during the federal fiscal year (October 1–September 30).

For more information, visit the service fee questions and answers page.